EnergyMate is here to help families and whānau make the most of their electricity.

Some Kiwis struggle to pay their power bills or keep their home warm. EnergyMate delivers a personalised, in-home service designed to help the most vulnerable families get on the best power plan, offer advice on how to heat their home and make their home energy efficient so they’re not using more electricity than they should be, and use some energy-saving tips to make their electricity go further.

Some families can save hundreds of dollars a year just by changing plans or implementing simple energy saving tips. For other families, it’s all about having a warm and dry home.

Families and whānau will be visited by a trained EnergyMate coach—trained financial mentors from their community who can give them advice based specifically on their needs.

What happens during an EnergyMate visit?


Getting on top of the bill

EnergyMate coaches explain how the household’s electricity bill works and how to read it, and together with the family or whānau will place a call to their power company to make sure they’re on the plan that best suits their needs.


Energy efficiency check

EnergyMate coaches do a quick check of the family or whānau’s home, including heating, lighting, hot water, and appliances. Some easy changes can make homes more energy efficient, helping families maximise their power.


Building an action plan

By the end of the visit, family or whānau will be left with an action plan of simple steps to help them get the most out of their electricity. EnergyMate coaches can also connect families with other social services to offer further support.


A healthier home

For some families and whānau, EnergyMate will help reduce their power bill. For others, the most important outcome might just be helping them get their house warmer in winter without spending more than they already do.

The EnergyMate pilot launched in April 2019. At the pilot stage, EnergyMate is being trialed with 150 families and whānau in Porirua, Rotorua, and South Auckland. Households at high risk of experiencing energy hardship can be referred into the pilot by their electricity retailer or by local community groups.

EnergyMate is a partnership between a number of electricity retailers, lines companies, community providers, and the Energy Efficiency and Conservation Authority (EECA).


EnergyMate is delivered with the support of our partners

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Contact Energy, Genesis Energy, Mercury, Meridian Energy, Nova Energy, Trustpower, Unison, Vector Limited, Wellington Electricity, the Energy Efficiency and Conservation Authority (EECA), Prime Energy, Beacon Pathway, FinCap, Family Focus Rotorua, Manukau Urban Maori Authority, Porirua Whanau Centre, Bosco Connect Limited, ChargeNet NZ, Energy Online, Globug, King Country Energy, megaTEL, Powershop, Tiny Mighty Power, and Wise Prepay.