Get Support

We understand that with rising household costs, people are doing it tough, but support is available.

Where can we help

EnergyMate provides information about your home and appliances, electricity use, power bill, and where you can go if you need support. While we can’t provide support ourselves, we can point you in the right direction.

Support from your 
electricity retailer

If you're struggling to afford electricity it’s important to contact your electricity retailer and make this clear to them so they can connect you to their customer wellbeing team. Your retailer values you as a customer and can help you with ways to pay that suit your budget, and they may be able to help connect you with agencies for additional support. You can also ask them about your plan and whether a different plan might better suit your needs and help you reduce costs.

Government and local government funded programmes

The New Zealand Government provides energy hardship support – often through organisations such as Work and Income, the Energy Efficiency & Conservation Authority (EECA) or Ministry for Social Development – as well as through community organisations. Local councils sometimes provide support for energy hardship through their consumer or mayoral relief funds.

Information about energy efficiency and savings

There’s lots of information online for learning more about the costs associated with your electricity. This will help you make smart energy choices so you use electricity more efficiently and save money along the way.

Community and phone support

In these difficult financial times it can be hard to make ends meet. There are lots of organisations that work in communities, online or over the phone to help you reduce and manage your spending so you are better able to pay your energy and other bills.

Your consumer rights

You have rights as an electricity consumer and your electricity retailer has some obligations to you. Here’s some information about those rights and obligations and about what to do if you think you’ve been treated unfairly.

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Still have questions?

If you still have questions, check out our Energy Info Hub, which provides guidance to help you make the most of your electricity. You can also reach out to EnergyMate directly. While we can’t provide support ourselves, we can point you in the right direction.

energy info hub