Privacy policy

This website is operated by the Electricity Retailers’ Association of New Zealand (ERANZ). This page explains how personal information is collected by ERANZ, what ERANZ does with it, and your right to opt out.

This website’s privacy policy may be updated periodically. The version you’re reading now was published on 18 April 2019.

Personal information

You have a secure connection with this website, enforced by a certificate signed by DigiCert issued to Squarespace. You can use this website without sharing any personal information.

For users browsing the website, we only use personal information in order to improve the website’s performance, improve the content we’re offering so it’s most relevant to how people use the website and what they’re looking for, make sure the website is as accessible as possible, and for communicating with you if you contact us using the form on our contact page. You can choose to disclose personal information to us when you use the form on our contact page. In the contact form, we ask for your email address so we can respond to your query if appropriate, but we won’t use your email address for any other purpose. Your email address won’t be shared with anyone outside of ERANZ. This information is sent to ERANZ by Squarespace, is held by ERANZ (not by Squarespace), and can be viewed by ERANZ staff. You shouldn’t send sensitive information in submission forms.

Authorised EnergyMate partners can refer households, family, and whānau for participation in the EnergyMate pilot programme through this website. That data is covered by a separate privacy policy found here. All personal information held by ERANZ is held in a secure, encrypted database.

Cookies

A cookie is a file in your browser that tracks the pages you visit on a website. We use a cookie specific to this website to collect statistical information about your visit. This helps us improve the website’s performance, improve the content we’re offering so it’s most relevant to how people use the website, and make sure the website is as accessible as possible. The information we get back from the cookie is aggregated by Squarespace, which means it doesn’t identify you individually. This website is powered by Squarespace which also deploys a number of other cookies for tracking.

You can use this website without activating cookies, and can opt-out of this website’s cookies at any time either by blocking them on this website specifically or turning off cookies in your browser. Your experience browsing this website won’t be impeded in any way if you block its cookies.

If you want help checking, blocking, activating, or deactivating cookies in your browser, look on your browser’s official website. Here’s where you can find more information if you’re using Chrome, Firefox, Safari for macOS, or Safari for iOS.

Feedback

Your feedback helps us design the website so it’s performing as it should be, so the content we’re offering is most relevant to how people use the website, and so the website is as accessible as possible. If you have feedback about the website or the information in this privacy policy, please send it to us using the contact form on this page.